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​The importance of keeping your frontline staff engaged in business continuity

​The importance of keeping your frontline staff engaged in business continuity

Blog posts   •   Aug 11, 2015 13:16 BST

As customers, we had to piece that information together by listening in on the conversations of the staff behind the till. Nothing was happening, and the empty room that we entered was now getting quite full as more and more people joined the queue. It wasn’t the lack of movement that seemed to be their main gripe but the lack of information coming from the staff.