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​Benchmarking retail resilience in the RBCA

​Benchmarking retail resilience in the RBCA

Blog posts   •   Aug 05, 2015 14:56 BST

Retail Business Continuity Association is always looking for ways to improve members response to events that are outside of business as usual and harmful to the member companies. Benchmarking against each other has set a standard that we can measure ourselves against and help management colleagues recognise the level of resilience in place and how that fits with the risk appetite of each business.

​Investing in the future

​Investing in the future

Blog posts   •   Jul 22, 2015 16:12 BST

My current role leading the research function at the ​Business Continuity Institute requires specialist knowledge of business continuity. This specialist knowledge comes from rigorous academic study which should complement prior credentials and professional practice. Being part of the Diploma programme since last year involved a steep learning curve, but it represented a worthwhile investment.

7/7 lessons revisited

7/7 lessons revisited

Blog posts   •   Jul 10, 2015 15:05 BST

​I thought this week with the 10th anniversary of 7/7 I would look back through one of the reports on the incident by the London Assembly (Report of the 7th July Review Committee) and highlight some of the learning points from the incident. If we can learn from incidents and improve our response, then something good has come out of a terrible incident.

Communicating in the cloud

Communicating in the cloud

Blog posts   •   Jul 09, 2015 15:23 BST

The cloud is creating some powerful new paradigms in the way that individuals and organisations communicate and collaborate. These technologies are rapidly reducing the cycle time of many activities ranging from bid preparation to decision making. It might also affect the way we think about some aspects of incident communication going forward.

Business continuity during transport disruptions

Business continuity during transport disruptions

Blog posts   •   Jul 08, 2015 15:53 BST

Tube strikes or any other form of transport network disruption are hardly unheard events so organizations should have business continuity plans in place to deal with such events, plans that deal with any disruption that inhibits the ability of staff to access their place of work. These plans don't even need to be that complicated.

Internship at the Business Continuity Institute

Internship at the Business Continuity Institute

Blog posts   •   Jul 03, 2015 12:19 BST

I found the internship at the Business Continuity Institute to be an invaluable experience in understanding the significance of a research position within an organisation.

It's not big and it's not clever!

It's not big and it's not clever!

Blog posts   •   Jun 29, 2015 09:56 BST

In common with many industries, the business continuity world is awash with acronyms, abbreviations and jargon. And whilst this is all very well for your average business continuity manager or consultant when they’re speaking to another business continuity 'expert', actually most business users aren’t fluent in BCM-speak.

​Hard wiring business continuity management

​Hard wiring business continuity management

Blog posts   •   Jun 24, 2015 15:17 BST

When an incident occurs in a vehicle, there are a number of 'hard wired' features that will automatically deploy. You don’t have to initiate a 'vehicular incident management plan', you don’t have to know how to deploy an airbag – it’s all built in and automatically activates when required. Is it possible to do this with aspects of our business continuity and incident response arrangements?

The ease with which you can inspire the future

The ease with which you can inspire the future

Blog posts   •   Jun 10, 2015 09:30 BST

I have been a contributor to the ‘Inspiring the Future’ website for several months, the initiative being strongly supported by my employer, The Wellcome Trust, as part of our commitment to encourage staff to volunteer their time and expertise to the wider community.

​Influencing behaviour in a crisis through communication

​Influencing behaviour in a crisis through communication

Blog posts   •   Jun 09, 2015 09:30 BST

The more we discussed, the more I came to think that whilst social media undoubtedly has an important role to play in any crisis communications strategy, it is the message that is being communicated that determines the impact of the communications.

Bringing business continuity to schools

Bringing business continuity to schools

Blog posts   •   Jun 08, 2015 12:43 BST

This year I have been taking part in a schools project called ‘Inspiring the Future’ in which business people use their knowledge and experience to help students prepare for life in the business world. Once you join the scheme you are able to choose which events you are willing and able to take part in. Of course, this depends largely on your willingness to travel and your availability.

​Business continuity and cyber security: two sides of the same coin

​Business continuity and cyber security: two sides of the same coin

Blog posts   •   May 18, 2015 15:38 BST

The increasingly connected world magnifies the impact of every outage or event. Costs associated with cyber attacks and data breaches are rising. We all know that data breaches and cyber attacks can cause a material disruption to business processes. The impact of lost data or unplanned downtime can be catastrophic, resulting in lost revenue, reputation and competitive position.

The Business Continuity Manager who kicked the hornets' nest

The Business Continuity Manager who kicked the hornets' nest

Blog posts   •   May 13, 2015 09:55 BST

So why is business continuity management software so often maligned? Is it a case of limited value, flawed design or just unrealistic expectations? One of the major causes of failure to capture value on software projects is the lack of a firm grasp of the desired outcome and a clear perspective of how that outcome will be delivered.

The relevance of business continuity guidance for small and medium sized businesses

The relevance of business continuity guidance for small and medium sized businesses

Blog posts   •   Apr 27, 2015 11:38 BST

SME are susceptible to the same set of threats that are faced by the rest of the industry. The likelihood of such threats is different in an SME environment than for the general corporate world – for instance while an SME may face adverse weather and unplanned utility outage with perhaps the same probability or frequency, the risk of cyber-attack or data breach may be less likely.

How will disaster recovery testing have to change in the era of cloud?

How will disaster recovery testing have to change in the era of cloud?

Blog posts   •   Apr 17, 2015 15:19 BST

​In the interconnected, digital age, the dynamics relating to IT disaster recovery testing are changing. Adoption of new technologies and the gradual introduction of new business models are having an impact on the way business continuity and IT disaster recovery managers are planning for and conducting rehearsals and tests.

5 cognitive biases to recognize and resist

5 cognitive biases to recognize and resist

Blog posts   •   Apr 13, 2015 10:18 BST

Risks and threats are not guaranteed. Probability will always play a part. Otherwise our investments would always pay off and we’d all be Wall Street millionaires. However, we as humans come psychologically hard-wired (each to different degrees) with certain cognitive biases that influence our understanding of probability and risk.

Hardening the organisation

Hardening the organisation

Blog posts   •   Apr 01, 2015 10:55 BST

The recent crises in western media all point to a systemic failure to manage context, risk, dependency, information, staff and crises in a proper manner. Our research team has spent the last four years looking at these problems and it is proposed that there is a stage beyond resilience called ‘hardening’ that makes organisations even more capable of resisting threats and attacks.

So what’s all this about black swans?

So what’s all this about black swans?

Blog posts   •   Mar 23, 2015 14:11 GMT

So, first things first. What’s a black swan? Let’s get a definition out of the way: a black swan, to paraphrase Naseem Taleb, is an event that is (1) unpredictable, (2) massively game-changing and (3) in hindsight completely foreseeable. If it does not embody all three elements it’s not a black swan. Taleb says they’re rare – I say that’s changing.

Don't wait until it's too late to develop a business continuity plan

Don't wait until it's too late to develop a business continuity plan

Blog posts   •   Mar 20, 2015 13:05 GMT

In any business, there are always pressing issues that need immediate attention so it's easy for business owners to let developing a business continuity plan fall to the bottom of to-do lists. However, preparing a plan should be a priority for all business leaders, especially in Canada where extreme weather is known to wreak havoc on business operations.

Testing and exercising business continuity plans

Testing and exercising business continuity plans

Blog posts   •   Mar 19, 2015 09:50 GMT

A crisis, if not fatal, represents an opportunity to look at a situation with new eyes and perspective, a chance for improvement and change, lessons to be learned next time. A crisis implies a crucial point which calls for an action, to decide how to react and what to do, to force us to look outside the box and actively seek opportunities. It is better to do this before a crisis.