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​Influencing behaviour in a crisis through communication

​Influencing behaviour in a crisis through communication

Blog posts   •   Jun 09, 2015 09:30 BST

The more we discussed, the more I came to think that whilst social media undoubtedly has an important role to play in any crisis communications strategy, it is the message that is being communicated that determines the impact of the communications.

Bringing business continuity to schools

Bringing business continuity to schools

Blog posts   •   Jun 08, 2015 12:43 BST

This year I have been taking part in a schools project called ‘Inspiring the Future’ in which business people use their knowledge and experience to help students prepare for life in the business world. Once you join the scheme you are able to choose which events you are willing and able to take part in. Of course, this depends largely on your willingness to travel and your availability.

​Business continuity and cyber security: two sides of the same coin

​Business continuity and cyber security: two sides of the same coin

Blog posts   •   May 18, 2015 15:38 BST

The increasingly connected world magnifies the impact of every outage or event. Costs associated with cyber attacks and data breaches are rising. We all know that data breaches and cyber attacks can cause a material disruption to business processes. The impact of lost data or unplanned downtime can be catastrophic, resulting in lost revenue, reputation and competitive position.

The Business Continuity Manager who kicked the hornets' nest

The Business Continuity Manager who kicked the hornets' nest

Blog posts   •   May 13, 2015 09:55 BST

So why is business continuity management software so often maligned? Is it a case of limited value, flawed design or just unrealistic expectations? One of the major causes of failure to capture value on software projects is the lack of a firm grasp of the desired outcome and a clear perspective of how that outcome will be delivered.

The relevance of business continuity guidance for small and medium sized businesses

The relevance of business continuity guidance for small and medium sized businesses

Blog posts   •   Apr 27, 2015 11:38 BST

SME are susceptible to the same set of threats that are faced by the rest of the industry. The likelihood of such threats is different in an SME environment than for the general corporate world – for instance while an SME may face adverse weather and unplanned utility outage with perhaps the same probability or frequency, the risk of cyber-attack or data breach may be less likely.

How will disaster recovery testing have to change in the era of cloud?

How will disaster recovery testing have to change in the era of cloud?

Blog posts   •   Apr 17, 2015 15:19 BST

​In the interconnected, digital age, the dynamics relating to IT disaster recovery testing are changing. Adoption of new technologies and the gradual introduction of new business models are having an impact on the way business continuity and IT disaster recovery managers are planning for and conducting rehearsals and tests.

5 cognitive biases to recognize and resist

5 cognitive biases to recognize and resist

Blog posts   •   Apr 13, 2015 10:18 BST

Risks and threats are not guaranteed. Probability will always play a part. Otherwise our investments would always pay off and we’d all be Wall Street millionaires. However, we as humans come psychologically hard-wired (each to different degrees) with certain cognitive biases that influence our understanding of probability and risk.

Hardening the organisation

Hardening the organisation

Blog posts   •   Apr 01, 2015 10:55 BST

The recent crises in western media all point to a systemic failure to manage context, risk, dependency, information, staff and crises in a proper manner. Our research team has spent the last four years looking at these problems and it is proposed that there is a stage beyond resilience called ‘hardening’ that makes organisations even more capable of resisting threats and attacks.

So what’s all this about black swans?

So what’s all this about black swans?

Blog posts   •   Mar 23, 2015 14:11 GMT

So, first things first. What’s a black swan? Let’s get a definition out of the way: a black swan, to paraphrase Naseem Taleb, is an event that is (1) unpredictable, (2) massively game-changing and (3) in hindsight completely foreseeable. If it does not embody all three elements it’s not a black swan. Taleb says they’re rare – I say that’s changing.

Don't wait until it's too late to develop a business continuity plan

Don't wait until it's too late to develop a business continuity plan

Blog posts   •   Mar 20, 2015 13:05 GMT

In any business, there are always pressing issues that need immediate attention so it's easy for business owners to let developing a business continuity plan fall to the bottom of to-do lists. However, preparing a plan should be a priority for all business leaders, especially in Canada where extreme weather is known to wreak havoc on business operations.

Testing and exercising business continuity plans

Testing and exercising business continuity plans

Blog posts   •   Mar 19, 2015 09:50 GMT

A crisis, if not fatal, represents an opportunity to look at a situation with new eyes and perspective, a chance for improvement and change, lessons to be learned next time. A crisis implies a crucial point which calls for an action, to decide how to react and what to do, to force us to look outside the box and actively seek opportunities. It is better to do this before a crisis.

Defining a resiliency strategy early to ensure complete business protection

Defining a resiliency strategy early to ensure complete business protection

Blog posts   •   Mar 18, 2015 15:30 GMT

We are quickly coming to terms with the cloud evolution, realizing that the sense of urgency required to transform existing IT capabilities by leveraging new technologies that exploit automation is key to the overall success of the business. Providing uninterruptible service to the marketplace has not only become our number one priority, but is essential to staying in business.

Exercising builds organisational resilience

Exercising builds organisational resilience

Blog posts   •   Mar 17, 2015 10:00 GMT

Business continuity (BC), as a key discipline within the resilience framework, must articulate this message. Exercising BC plans, viewed from this strategic lens, is an opportunity to gauge resilience. It is fitting therefore that this year’s ​​Business Continuity Awareness Week focuses on the role of exercises in building organisational resilience.

​Why testing and exercising are essential for an effective business continuity programme

​Why testing and exercising are essential for an effective business continuity programme

Blog posts   •   Mar 17, 2015 10:00 GMT

It’s a ‘no brainer’! Any type of plan that has not recently been tested and updated is not worth the paper it’s written on. We spend hours building and maintaining our BCM programmes, keeping the plan up to date and relevant, claiming that we are ‘ready’ to respond and ‘capable’ of coping with the impact of expected and unexpected disruptions.

Why is a 'near miss' always more successful than an exercise in focusing the mind?

Why is a 'near miss' always more successful than an exercise in focusing the mind?

Blog posts   •   Mar 17, 2015 10:00 GMT

Recently I had occasion to be flying into Frankfurt with a well-known airline, the equipment as they say in aircraft parlance seemed very knew, which was a comfort somehow. Gently we approached and the flight attendants were instructed to take their landing positions and dutifully buckled up. I could see the ground approaching and I had heard the landing gear come down.

Business continuity and business resilience: Why do we need it?

Business continuity and business resilience: Why do we need it?

Blog posts   •   Mar 16, 2015 16:50 GMT

Many years ago when working with a University, a history academic asked me a question along the lines of, “Why do we need business continuity now? The world has got on fine for years without it.” On the face of it, the statement seems logical. Trade had existed for several thousand years without a BIA or crisis management plan in sight.

Engaging stakeholders meaningfully for exercise planning

Engaging stakeholders meaningfully for exercise planning

Blog posts   •   Mar 16, 2015 14:45 GMT

When we arrive at the planning phase for a test or an exercise, you'll find that the only people who will be involved tend to be limited to some Managers from those critical business units along with their outsourced vendor representatives.

Can you test a business continuity plan?

Can you test a business continuity plan?

Blog posts   •   Mar 13, 2015 12:08 GMT

I am not a grumpy old man but for this article I intend to be! Business Continuity Awareness Week is next week and the enthusiasm is whipping into frenzy. The topic 'exercising' is the most inspiring and enthusiastically supported area of the BC programme. Hence I think a couple of us are getting a bit over excited and forgetting our theory.

Exercising your business continuity plan

Exercising your business continuity plan

Blog posts   •   Mar 12, 2015 14:10 GMT

Businesses are exposed to disasters all the time, including IT system failures, power outages, or even natural disasters. These causes will cripple your business unless you have a business continuity plan (BCP) ready. A good BCP allows your business to continue on running everyday operations seamlessly.

The benefits of exercise: Why we should be exercising our risks

The benefits of exercise: Why we should be exercising our risks

Blog posts   •   Mar 11, 2015 16:31 GMT

There is plenty of guidance around for identifying and recording risks and lots of good ideas for monitoring and review but surely what ultimately counts is how aware we are of the risks we face as a business as a whole and how effective our mitigation strategies and response capabilities are.